Privacy Policy - Jivan Asaan | Google Play Data Safety Compliance

1. Overview & Commitment

This Privacy Policy explains how Jivan Asaan ("we", "our", or "us") collects, uses, stores, shares, and protects your personal data when you use the Jivan Asaan Android Mobile Application downloaded from the Google Play Store.

We are committed to maintaining strict data privacy standards in full compliance with the Google Play Developer Data Safety Guidelines, Indian Information Technology Act, 2000, and Applicable Global Privacy Laws.

2. Data We Collect & Purpose

To deliver doorstep services, assign background-verified technicians, and ensure user safety, Jivan Asaan collects the following categories of data:

Personal Identification Info

• Full Name & Contact Phone Number
• Email Address (For booking receipts & auth)
• Doorstep Service Delivery Address

Location & Spatial Data

• Approximate & Precise GPS Coordinates (Lat/Lng)
• Used strictly for Haversine nearest provider dispatch
• Location collected only when placing service order

Transaction & Order Logs

• Selected service catalog items & date/time slots
• Payment method (COD or Razorpay transaction IDs)
• Unique 4-Digit Doorstep Verification OTP logs

Device & App Telemetry

• Device model, operating system version, and PWA manifest token
• App performance metrics for error debugging

3. How We Use Your Personal Data

To dispatch the nearest background-verified technician to your doorstep in 30 minutes.
To generate and verify unique 4-Digit Doorstep Security OTPs (`OTP-XXXX`) prior to service sign-off.
To process payments securely through PCI-DSS compliant payment gateways (Razorpay).
To notify you regarding technician ETA, service completion, or customer support updates.
To comply with statutory legal mandates and fraud prevention requirements.

4. Third-Party Data Sharing Disclosure

We never sell or rent your personal information to third-party advertisers. Data is shared exclusively with necessary service partners for operational fulfillment:

Assigned Service Professionals: Name, phone number, and doorstep location are shared with your assigned technician to fulfill your requested service appointment.
Payment Gateways (Razorpay): Transaction details are processed securely through encrypted SSL channels. We do not store raw credit card or banking secrets on our servers.

5. Data Security Standards

We employ industry-standard technical and organizational security measures, including HTTPS encryption, restricted JSON database access via server-side firewalls, and session validation to safeguard your data against unauthorized access, loss, or alteration.

person_remove 6. Google Play Account & Data Deletion Policy

In accordance with Google Play Store User Data policy requirements, users have the absolute right to request permanent deletion of their account profile, order logs, and associated data.

You can initiate an instant data deletion request at any time through our dedicated web form:

open_in_new Submit Account Deletion Request

7. Privacy Support Contact

If you have any questions or privacy concerns regarding this policy, please reach out to our Privacy Officer:

Jivan Asaan Privacy & Data Compliance Team

Email: support@jivanasaan.in

Hotline: +91 98765 43210

Address: Sector 18, Gurugram, Haryana, India